Shipping Policy

Shipping Policy

Last updated: October 5, 2026

At Wiggleaf, we want to make every order simple and transparent. This Shipping Policy explains how your order is processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During holidays, promotional periods, or periods of unusually high order volume, processing may take up to 5 business days.

Once your order has been shipped, you will receive tracking information when it becomes available.

Shipping Times

For most orders, estimated transit time is approximately 10–15 business days after processing.

This means the overall estimated delivery timeframe is generally around 11–18 business days from the date your order is placed.

Please understand that these are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on your destination, carrier operations, customs processing, weather, holidays, and other circumstances outside our control.

Tracking Information

Tracking information is normally provided once your order has been shipped.

Please allow some time for tracking information to become active after shipment. In some cases, tracking updates may take several business days to appear.

If your tracking information has not updated immediately, this does not necessarily mean that your package is lost.

Shipping Delays

While we work with our fulfillment partners to get your order to you as quickly as possible, delays can occasionally occur.

Possible causes include:

- Carrier delays

- Customs processing

- Incorrect or incomplete shipping information

- Severe weather

- Holidays and peak shipping periods

- High order volumes

- Transportation disruptions

- Other circumstances outside Wiggleaf's control

Wiggleaf is not responsible for delays caused by events outside our reasonable control.

Incorrect Shipping Information

Please make sure your shipping address is accurate before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned, additional shipping costs may apply before the order can be reshipped.

If you notice an error in your shipping information, contact us as soon as possible at support@wiggleaf.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us as soon as possible.

To help us resolve the issue, we may request photographs or video showing the product and packaging.

Please do not discard damaged packaging or products until we have reviewed your claim.

Orders That Are Significantly Delayed

If your order has been significantly delayed beyond the expected delivery timeframe, please contact us at support@wiggleaf.com so we can investigate the shipment.

Depending on the circumstances and available carrier information, we may offer a replacement or refund where appropriate.

International Orders

International orders may be subject to customs procedures, duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, or similar charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

Delivery times for international orders can also vary depending on the destination country's customs and postal systems.

Contact Us

If you have questions about your shipment, please contact us:

Email: support@wiggleaf.com

Please include your order number so we can assist you as quickly as possible.

Wiggleaf — Smart Care. Happier Pets.