Refund & Return Policy

Refund & Return Policy

Last updated: October 5, 2026

At Wiggleaf, we want you and your pet to be happy with your purchase. If there is a problem with your order, please contact us so we can work toward a fair resolution.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

To process your claim, we may request:

- Your order number

- Photos of the product

- Photos of the packaging

- A short video demonstrating the issue, when appropriate

Please keep the product and its original packaging until your claim has been reviewed.

If the issue is confirmed, Wiggleaf may provide a replacement or refund, depending on the circumstances.

Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, contact us as soon as possible.

Please provide your order number and photographs of the items received and the packaging.

After reviewing the issue, we may provide a replacement or refund where appropriate.

Items Lost During Shipping

If your package appears to be lost or remains significantly delayed beyond the expected delivery timeframe, please contact us.

We will review the available tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution.

Depending on the circumstances, a replacement or refund may be offered.

Change-of-Mind Returns

Because our products are fulfilled through third-party fulfillment partners, we do not guarantee returns or refunds simply because a customer changes their mind, orders the wrong size, or no longer wants the product.

For this reason, please carefully review product descriptions, measurements, sizes, and specifications before placing your order.

If you are unsure whether a product is suitable for your pet, contact us before purchasing and we will be happy to help where possible.

Products That Cannot Be Returned

For hygiene, safety, and product-condition reasons, certain pet products may not be eligible for return once opened or used.

This may include grooming, feeding, or other products that come into direct contact with pets.

Eligibility will be determined based on the individual circumstances of the order.

Refunds

If a refund is approved, the refund will normally be issued to the original payment method.

Once a refund has been processed by Wiggleaf, the time required for the funds to appear in your account may depend on your bank or payment provider.

Replacements

When appropriate, Wiggleaf may offer a replacement instead of a refund.

Replacement availability may depend on product availability and fulfillment circumstances.

Refund Claim Review

Every refund or replacement request is reviewed individually.

Wiggleaf reserves the right to request reasonable evidence to verify a claim and to decline claims that do not meet the requirements of this policy or that involve misuse, damage caused after delivery, or circumstances outside our responsibility.

How to Request a Refund or Replacement

Please contact:

Email: support@wiggleaf.com

Include:

1. Your order number

2. The name of the product

3. A description of the issue

4. Photos or video showing the problem, if applicable

We will review your request and respond with the next steps.

Wiggleaf — Smart Care. Happier Pets.